The wrong version.
If service manuals aren't separated by software version, it's easy to download one that doesn't apply, with error codes that don't match the ones on the screen.
Industries › Hospital and medical electrical equipment
Hospital and medical electrical equipment
Content architecture and documentation for equipment that needs information to remain available for years: specifications, manuals, versions, accessories, consumables, and technical service.
Installed equipment still needs information long after the sale.
Common situations for hospital and medical electrical equipment companies
The model that's no longer in the catalog.
A discontinued unit can remain installed for years. If its manuals are removed from the website along with the product, they end up only in internal files.
The quick guide.
How to configure an alarm is something people need to look up at the point of use. If the quick guide exists only in print, it can't be accessed from anywhere else.
Scattered compatibility.
When the list of compatible accessories appears in several documents, the information can easily become inconsistent.
Where we can start working together
The exact document for the equipment at hand.
Every company comes in with its information in a different state. We start with whatever creates the most friction for people looking for it, then organize the rest.
Content architecture
Equipment, versions, accessories, consumables, and documents linked to each other, including discontinued models.
Digital medical device catalog
Complete technical data sheets and compatibility tables available without downloading a PDF.
Portal for healthcare professionals
An area for technical service and clinical engineering, where access to manuals can be restricted if the company chooses.
AI assistant for finding products and documents
To find a manual, a spare part, or an accessory by describing the equipment in the words people use.FAQ
What happens to discontinued equipment?
Discontinued models keep their pages, marked as discontinued, with manuals, accessories, and technical service information. Anyone with one installed still needs to find that information.
Can the site be searched by model, accessory code, or serial number?
By model and code, yes. By serial number, if the company has that information organized and decides to use it. The site search can also recognize the names each hospital uses for the equipment.